Delivery & Returns Policy
DELIVERY RATES & TIMES
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REGION
South Africa
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METHOD OF DELIVERY
Nominated Courier
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DELIVERY CHARGES
FREE Delivery on all orders over R500.
R150 flat rate delivery fee for all orders under R500. -
DELIVERY TIMES*
Main Centres 2-3 days
Regional Areas 3-5 days
Excluding Weekends & Public Holidays.
* Delivery times might change during SALE and Black Friday periods.
There are certain outlying areas in South Africa where orders may potentially be delayed
RETURNS POLICY
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RETURN & EXCHANGE IN-STORE
7 Days FREE exchange & return with proof of delivery at any PEP Cell Store.
RETURNS PROCESS
Would you like to return an item? Quality is our commitment, and we will take all steps reasonably necessary to ensure that items are delivered to you in faultless condition.
There are terms and conditions when it comes to purchasing a cellphone. Upon purchasing the device, the customer has what is known as a 7-day OBF period (this starts from the day the customer collects the parcel at the destination store). This means the customer can return the device to their nearest PEP stores where the PEP staff member will assess the device for any physical damage. If no visible damage to the handset can be seen, the Customer will receive a refund for the handset. After the 7-day OBF period has ended, the customer enters the warranty period. This will allow the Customer to return the handset to any PEP in RSA. The Pep Staff member will book the device for an assessment with the relevant Network. The handset will be repaired if it adheres to the following, and returned to the Pep Store where it was booked.
The faulty handset may be refunded, provided it:
- Is within 7 days from the Collection date
- Has not been physically damaged
- Is returned with the original packaging, accessories & proof of purchase
The handset also has a repair guarantee that expires with the Service provider if
- It has been physically damaged
- Is repaired by anyone other than the Service provider
- Proof of purchase is not presented