Refund policy

REFUND & REPAIR PROCESS

Would you like to return an item? Quality is our commitment, and we will take all steps reasonably necessary to ensure that Items are delivered to you in faultless condition.

There are terms and conditions when it comes to purchasing a cellphone. Upon purchasing the device, the customer has what is known as a 7-day OBF period (this starts from the day the customer collects the parcel at the destination store). This means the customer can return the device to their nearest PEP stores where the PEP staff member will assess the device for any physical damage. If no visible damage to the handset can be seen, the Customer will receive a refund for the handset. After the 7-day OBF period has ended, the customer enters the warranty period. This will allow the Customer to return the handset to any PEP in RSA. The Pep Staff member will book the device for an assessment with the relevant Network. The handset will be repaired if it adheres to the following, and returned to the Pep Store where it was booked.

The faulty handset may be refunded, provided it

  1. Is within 7 days from the Collection date
  2. Has not been physically damaged
  3. Is returned with the original packaging, accessories & proof of purchase

The handset also has a repair guarantee that expires with the Service provider if

  1. It has been physically damaged
  2. Is repaired by anyone other than the Service provider
  3. Proof of purchase is not presented